The MFSA’s Guide to Secure Online Banking

Posted on : 25 Aug 2021

The Malta Financial Services Authority (MFSA) in its ongoing attempt at protecting consumers of financial services against unwarranted cyber-attacks, has launched a campaign promoting the convenience of online banking whilst providing tips for a protected, secure, and safe online banking experience.

The following is a non-exhaustive list of suggestions that the consumers themselves may use to protect themselves.

•Consider significant threats and risks you might encounter whilst download the software via the internet. Ensure that the software is genuine and has not been tampered with. Ensure that the security components (antivirus, firewalls, security patches) are installed on your devices and updated.
•Use the official internet website of the bank. Never access the bank’s website through links contained in emails or SMS, unless you are sure of the identity of the sender. It is always best to access the bank’s website by typing in the web address, as provided by the bank, directly in the browser.
•Follow the information and guidelines provided by your bank on how to use digital banking services.
•Do not access digital banking through a public or shared computer, smartphone, or tablet. Always use a secure connection.
•Take the necessary time to read the terms and conditions provided by your bank and check carefully that the information you have put in is correct before proceeding with a transaction.
•Check your bank account regularly, and if you notice any irregularities or suspicious transactions, report them immediately to your bank.
•Always log off appropriately when you have completed your digital banking session.
•Should you encounter any connectivity problem with your internets such as loss or slow connection, contact the bank to determine whether the transaction or activity was successful or not.
•It is customary for banks to inform their customers when they are carrying out maintenance works on their digital systems.
•Always check the communications received from your bank.
•Ensure that you always protect all personal details such as card details, passwords, and other confidential data to access the bank’s online platform or mobile app.

While the Authority monitors licensed credit institutions, makes sure that they comply with strict regulations on security, and deal with reporting of any suspicious behaviour, taking a proactive approach can help keep your online accounts safe without compromising personal and financial information.